Customer Satisfaction Survey

Contact Information

Company Name:

Your Name

Your Title:

Your Email:

Survey

Courteous assistance of Customer Service
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Technical assistance
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Quote information and response time
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Product represents value
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

On-time delivery of product
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Packaging/Labeling
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Available inventory
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Quality of product
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Responsiveness to questions/concerns/problems
Importance to You
NoneLowMedHighMaxN/A

Union Process' Performance
PoorFairAverageGoodExcellentN/A

Overall ranking as supplier
Union Process' Performance
PoorFairAverageGoodExcellent

Please expand upon any of the questions above and/or complete the following statement:

Union Process would be a better supplier if:

A Union Process representative may call me to discuss the responses on this survey.
YesNo

Δ